Refund & Return Policy

Last updated: April 24, 2026

1. Digital Product — No Refunds

Squad 9 Baseball is a digital subscription service. Because access to the App's premium features is granted immediately upon payment, all sales are final and no refunds will be issued. By completing your purchase, you acknowledge that you are buying access to a digital product and that you waive any right to a cooling-off period or refund to the extent permitted by applicable law.

2. Free Trial

Squad 9 Baseball offers a free trial that allows you to experience core features of the App before purchasing a subscription. We encourage all users to take advantage of the free trial to evaluate the App before committing to a paid plan. The availability of the free trial constitutes your opportunity to assess whether the App meets your needs.

3. What You Receive

A paid subscription grants you access to:

Unlimited defensive scenario quizzes across your selected age group.
Full access to the Play Animator (2D and 3D field visualizations).
Coach tools including pregame prep assignments, team management, and player tracking.
Performance statistics, leaderboards, and progress tracking.
Access for the duration of your subscription term (through the end of the current season or billing period).

4. Subscription Cancellation

You may cancel your subscription at any time by contacting us at support@atkin.tech.
Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until your subscription expires.
No partial refunds or prorated credits will be issued for unused time remaining in a billing period.
Cancellation does not entitle you to a refund of any fees already paid.

5. No Physical Goods

Squad 9 Baseball is a purely digital service. There are no physical goods, shipments, or returns associated with your subscription. The concepts of "return" and "exchange" do not apply to this product.

6. Billing Disputes

If you believe you were charged in error (e.g., duplicate charges or unauthorized transactions), please contact us at support@atkin.tech within 14 days of the charge. We will investigate and correct any verified billing errors. Filing a chargeback or payment dispute with your bank or credit card company without first contacting us may result in suspension of your account.

7. Account Termination by Us

If we terminate your account for violation of our Terms of Service, no refund will be issued for any remaining subscription time. We reserve the right to suspend or terminate accounts that engage in fraudulent activity, abuse, or violations of our Terms.

8. Exceptions Required by Law

If you reside in a jurisdiction where mandatory consumer protection laws require a refund right that cannot be waived by contract, those statutory rights will apply to the extent required. In such cases, please contact us at support@atkin.tech and we will comply with applicable legal requirements.

9. Changes to This Policy

We may update this Refund & Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the App after changes constitutes acceptance of the revised policy.

10. Contact

For questions about this policy or billing issues, contact us at:

Email: support@atkin.tech
Company: Atkin Enterprises, LLC (doing business as Squad 9 Baseball)